SPACE Urban Resource Center FAQ'S
IF YOU HAVE ANY QUESTIONS ON OUR PRODUCTS
Please contact us by phone: (619) 237-0727 or e-mail: sales@SpaceURC.com
WHAT FORM OF PAYMENT DOES UT ACCEPT?
We accept Money Orders, Wire Transfers, Cash and most U.S. credit cards (VISA, MasterCard, and Discover).
HOW LONG DOES IT TAKE TO GET MY FURNITURE?
All products are manufactured specifically for your use. Some products that are manufactured in North America can be shipped within 2-5 weeks, while others may take longer.
WHERE DO YOU SHIP IN THE UNITED STATES?
All states except Hawaii and Alaska. Our exclusive white glove delivery service assures that your merchandise is brought into your home to the room of your choice. It is important that we are aware of whether your residence is in a multi-family high-rise building or a single family home with stairs.
For any products requiring assembly or installation, an experienced cabinet maker, furniture installer or handyman should be contacted. We provide assembly and installation instructions for the products that require assembly.
DO YOU OFFER ANY PROMOTIONS OR SALES?
Occasionally we offer our property partners special promotions for their locations and offer quantity discounts for orders placed at the same time.
DO THESE PRODUCTS COME WITH A WARRANTY?
All of our products carry a minimum of a 2-year warranty with the specific details listed on each individual specification page.
WHAT IS YOUR RETURN POLICY?
We do not accept returns. All orders are final sales.
CAN I CANCEL AN ORDER?
Once your order has been placed, you have 3 days to cancel your order and we will refund 50% of the purchase price including tax. Shipping charges are not refundable.
DO YOU OFFER SERVICES FOR LARGER QUANTITY ORDERS?
Yes, we work with Multi-family housing developers and specialize in Micro units and Studios. We can provide specifications, quotes and implementation.
IS THERE ANY PLACE THAT I CAN SEE YOUR FURNITURE?
We are located in beautiful downtown San Diego and are happy to schedule an appointment.